Last Updated: 15 August 2026
Welcome to Plan Tours.
These Business Terms & Conditions govern the use of the Plan Tours website and the purchase or use of travel-related services arranged or provided by Plan Tours.
By accessing our website, submitting an inquiry, requesting a quotation, making a booking, making a payment, or using any service provided or arranged by Plan Tours, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or services.
1. About Plan Tours
Plan Tours, based in Lahore, Pakistan, provides domestic and international travel services, including:
- Domestic and international tour packages
- Family tours
- Corporate travel
- Hotel reservations
- International hotel bookings
- Visa assistance
- Airport transfers
- Rent-a-car services
- Transportation
- Jeep safaris
- Customized itineraries
- Travel consultation
- Corporate and conference travel
- Other travel-related services
Plan Tours may provide certain services directly and may also arrange services through airlines, hotels, transport companies, destination management companies, tour operators and other third-party suppliers.
2. Booking and Confirmation
A travel inquiry or quotation does not constitute a confirmed booking.
A booking becomes confirmed only after:
- The customer accepts the quotation or booking terms;
- Required passenger information and documents have been provided;
- The required deposit or full payment has been received; and
- Plan Tours or the relevant service provider has confirmed the booking.
Availability and prices are subject to change until the booking is confirmed.
3. Quotations and Prices
All quotations are based on the information available at the time of preparation.
Prices may change before confirmation because of:
- Airline fare changes
- Hotel availability
- Currency exchange-rate fluctuations
- Government taxes or charges
- Fuel prices
- Supplier price changes
- Changes in travel dates
- Changes in passenger numbers
- Changes in itinerary or services
Unless specifically stated otherwise, a quotation is not guaranteed until the booking has been confirmed and the required payment has been received.
4. Payment Terms
Payment requirements vary according to the service and supplier.
Customers may be required to pay:
- A deposit at the time of booking;
- Full payment before travel; or
- Payment according to the schedule stated in the quotation or invoice.
Bookings may not be confirmed until the required payment has been received.
If payment is not received by the stated deadline, Plan Tours may cancel or release the reservation without liability, subject to the terms of the relevant supplier.
5. Travel Documents
Customers are responsible for ensuring that they possess valid travel documents, including where applicable:
- Passport
- Visa
- National identity documents
- Travel insurance
- Vaccination or health certificates where required
- Return or onward ticket
- Any other documents required by the destination country
Passports should normally have sufficient validity and blank pages according to the requirements of the destination country and relevant authorities.
Plan Tours may provide visa assistance, but the final decision to issue or refuse a visa rests entirely with the relevant embassy, consulate, immigration authority or government.
6. Visa Services
Plan Tours may assist customers with visa applications by providing guidance, documentation support and submission assistance where applicable.
However:
Plan Tours does not guarantee visa approval.
Visa decisions are made solely by the relevant embassy, consulate or immigration authority.
Visa fees, service charges and other expenses may be non-refundable even if a visa application is refused, delayed or withdrawn.
Customers are responsible for providing genuine, accurate and complete information and documents.
7. Flights and Airline Services
Airline tickets are subject to the fare rules, conditions and policies of the relevant airline.
These may include restrictions relating to:
- Cancellation
- Refunds
- Date changes
- Name corrections
- No-show
- Baggage
- Seat selection
- Check-in
- Flight changes
- Schedule changes
Airline schedules may change due to operational, technical, weather, regulatory or other circumstances.
Plan Tours is not responsible for airline delays, cancellations, schedule changes, denied boarding or other matters outside our reasonable control.
Any refund or compensation will be subject to the airline's applicable rules and policies.
8. Hotels and Accommodation
Hotel bookings are subject to the terms and conditions of the relevant hotel or accommodation provider.
Room availability, room categories, facilities, meal plans, check-in/check-out times and hotel policies may vary.
Special requests, including connecting rooms, specific room locations, early check-in, late check-out, extra beds or particular views, are subject to availability and cannot always be guaranteed.
Hotels may require a security deposit, local tax or additional charges directly from the customer.
9. Transportation and Transfers
Airport transfers, private vehicles, coaches and other transportation services are provided directly or arranged through third-party suppliers.
Vehicle type and availability are subject to the confirmed booking.
Customers must provide accurate flight details and pickup information where required.
Additional charges may apply for:
- Excessive waiting time
- Additional stops
- Changes to the agreed route
- Additional passengers
- Additional luggage
- Services outside the agreed itinerary
- Late-night or special transfers where applicable
10. Tour Packages and Itineraries
Tour itineraries are prepared according to the information and availability available at the time of booking.
The sequence of activities, hotels, transportation or sightseeing may occasionally need to change due to:
- Weather
- Road conditions
- Local events
- Government restrictions
- Attraction closures
- Operational requirements
- Safety considerations
- Supplier availability
- Circumstances beyond our control
Where reasonably possible, Plan Tours will provide an alternative arrangement of a similar standard.
11. Special Requests
Customers should communicate special requirements at the time of booking.
These may include:
- Dietary requirements
- Mobility assistance
- Child-related requirements
- Room preferences
- Transportation requirements
- Accessibility needs
- Other special arrangements
Plan Tours will make reasonable efforts to communicate such requests to suppliers, but fulfillment is subject to supplier availability and confirmation.
12. Cancellation by Customer
Cancellation charges depend on the specific service and supplier.
Different cancellation policies may apply to:
- Airline tickets
- Hotels
- Tour packages
- Visa services
- Transportation
- Activities
- Travel insurance
- Other travel products
Any applicable cancellation charges will be communicated where reasonably possible.
Some services may be completely non-refundable.
Customers should review the cancellation terms provided with their quotation, invoice or booking confirmation before making payment.
13. Refunds
Where a refund is approved, the amount refunded will depend on the applicable supplier's rules.
Refunds may be reduced by:
- Supplier cancellation charges
- Airline penalties
- Hotel cancellation charges
- Visa or application fees
- Bank charges
- Payment gateway charges
- Plan Tours service or administrative charges, where applicable
- Other non-refundable expenses
Processing time for refunds depends on the relevant supplier, airline, hotel, bank or payment provider.
14. Cancellation or Changes by Plan Tours
Plan Tours reserves the right to modify, replace or cancel a service where reasonably necessary due to circumstances including supplier changes, operational issues, safety concerns, government restrictions or other circumstances beyond our reasonable control.
Where possible, Plan Tours will offer an alternative arrangement.
Any refund will be handled according to the applicable supplier's terms and the circumstances of the cancellation.
15. Force Majeure
Plan Tours shall not be liable for failure, delay or interruption of services caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Severe weather
- Floods
- Earthquakes
- Pandemics or epidemics
- War
- Civil unrest
- Terrorism
- Government restrictions
- Strikes
- Airport closures
- Road closures
- Airline operational disruptions
- Immigration restrictions
- Changes in government regulations
- Technical failures
- Other extraordinary circumstances
In such circumstances, Plan Tours will make reasonable efforts to assist customers and communicate available options.
16. Customer Responsibilities
Customers agree to:
- Provide accurate and complete information;
- Provide genuine travel documents;
- Pay all amounts by the required deadlines;
- Follow airline, hotel, immigration and supplier rules;
- Follow local laws and regulations;
- Arrive at airports and departure points on time;
- Check travel documents before departure;
- Inform Plan Tours promptly of any required changes;
- Behave responsibly during travel.
Customers may be responsible for additional costs resulting from inaccurate information, missed departures, late arrival, no-show or failure to comply with applicable rules.
17. Travel Insurance
Customers are strongly advised to obtain appropriate travel insurance before international travel.
Depending on the policy, travel insurance may cover matters such as medical emergencies, baggage loss, trip cancellation or travel interruption.
Plan Tours is not an insurer and does not guarantee coverage for any particular loss.
Customers should carefully review their insurance policy and exclusions.
18. Third-Party Suppliers
Many travel services are provided by independent third parties.
These may include:
- Airlines
- Hotels
- Resorts
- Transport operators
- Tour guides
- Destination management companies
- Visa service providers
- Cruise operators
- Activity providers
- Travel insurance companies
Such suppliers have their own terms, policies and conditions.
Where applicable, customers agree to comply with those supplier terms.
19. Liability
Plan Tours will make reasonable efforts to provide or arrange the services described in the confirmed booking.
However, Plan Tours is not responsible for losses, delays, cancellations, injuries, damages or additional expenses caused by circumstances outside our reasonable control or by the acts or omissions of independent third-party suppliers, subject to applicable law.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
20. Website Information
We make reasonable efforts to keep information on the Plan Tours website accurate and up to date.
However, prices, availability, schedules, hotel facilities, destination information and other details may change.
Website information should not be treated as a guarantee of availability or price.
A confirmed booking document or invoice will take precedence over general website information where applicable.
21. Website Use
Customers agree not to:
- Use the website for unlawful purposes;
- Attempt to gain unauthorized access to the website or its systems;
- Introduce malicious software;
- Copy or misuse website content;
- Interfere with website functionality;
- Submit false or misleading information;
- Use the website to commit fraud.
Plan Tours reserves the right to restrict or terminate access where misuse is suspected.
22. Intellectual Property
Unless otherwise stated, website content including:
- Logos
- Text
- Images
- Videos
- Graphics
- Designs
- Branding
- Articles
- Marketing materials
is owned by or licensed to Plan Tours and may not be copied, reproduced, modified or commercially used without prior written permission.
23. Privacy
Personal information provided to Plan Tours will be handled in accordance with our Privacy Policy.
By using our services, customers acknowledge that certain personal information may need to be shared with airlines, hotels, embassies, visa authorities, transport providers and other suppliers to fulfill requested travel arrangements.
24. Complaints
If a customer experiences a problem during a trip, they should contact Plan Tours as soon as reasonably possible so that we have an opportunity to assist.
Where the problem relates to a third-party supplier, customers may also be required to follow the supplier's complaint procedure.
Complaints should be submitted as soon as possible after the relevant incident, together with supporting information where available.
25. Changes to Bookings
Requests to change travel dates, passenger details, hotels, transportation, destinations or other services are subject to availability and supplier rules.
Additional charges may apply.
A change is not confirmed until Plan Tours provides written confirmation.
26. Children and Minors
Where a booking involves children or minors, the parent, guardian or responsible adult is responsible for providing accurate information and ensuring compliance with airline, hotel, immigration and destination requirements.
Age restrictions may apply to particular hotels, activities, transportation services and other travel products.
27. Currency and Exchange Rates
Where prices are quoted in a foreign currency, the final amount payable may vary because of exchange-rate fluctuations, bank charges or payment-provider conversion rates.
Unless specifically stated otherwise, the currency and amount shown on the final invoice or booking confirmation will apply.
28. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.
Any dispute arising in connection with Plan Tours services shall, where legally permissible, be subject to the jurisdiction of the competent courts of Lahore, Pakistan.
29. Amendments to These Terms
Plan Tours reserves the right to update or amend these Terms & Conditions from time to time.
The updated version will be published on this website with a revised “Last Updated” date.
Customers should review the applicable Terms & Conditions before making a booking.
30. Contact Plan Tours
For questions regarding these Terms & Conditions, bookings or travel services, please contact:
Plan Tours
Lahore, Pakistan
Website: www.plan-tours.com
Email: info@plan-Tours.com
Phone / WhatsApp: +92-336-4316576
Customer Acceptance
By submitting a booking request, accepting a quotation, making a payment or using Plan Tours services, the customer confirms that they have read, understood and accepted these Business Terms & Conditions.