Last Updated: 15 August 2026
At Plan Tours, we respect your privacy and are committed to protecting the personal information you provide when using our website, services and communication channels.
This Privacy Policy explains how Plan Tours collects, uses, stores and protects your personal information when you visit our website, contact us, make an inquiry, request a quotation, book a tour or use any of our travel-related services.
By using our website, you agree to the practices described in this Privacy Policy.
1. About Plan Tours
Plan Tours is a travel and tourism company based in Lahore, Pakistan, providing domestic and international travel services, including:
- Domestic and international tour packages
- Family and corporate travel
- Hotel reservations
- International hotel bookings
- Visa assistance
- Airport transfers
- Rent-a-car services
- Corporate travel services
- Medical and pharmaceutical conferences
- Jeep safaris and adventure tours
- Travel consultation and itinerary planning
- Other travel-related services
2. Information We Collect
Depending on the services you request, we may collect the following information:
Personal Information
- Full name
- Date of birth
- Gender, where required for travel arrangements
- Nationality
- Passport information
- CNIC information where required
- Contact number
- WhatsApp number
- Email address
- Residential or correspondence address
Travel Information
We may collect information necessary to arrange your travel, such as:
- Destination
- Travel dates
- Number of passengers
- Flight details
- Hotel preferences
- Transportation requirements
- Tour preferences
- Visa requirements
- Special travel requests
Payment Information
Where applicable, payment or transaction information may be collected to process your booking or payment.
Plan Tours does not intend to store complete credit/debit card numbers unless specifically required and legally permitted. Payments may be processed through third-party payment providers, banks or other authorized financial institutions.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visit
- Referring website
- General website usage information
This information may be used to improve website performance, security and user experience.
4. How We Use Your Information
Plan Tours may use your information to:
- Respond to your inquiries
- Prepare travel quotations
- Design customized itineraries
- Process tour bookings
- Arrange hotels and transportation
- Assist with visa applications
- Arrange airport transfers
- Process payments
- Communicate booking confirmations and travel information
- Provide customer support
- Improve our services and website
- Send service-related notifications
- Prevent fraud, misuse or unauthorized activity
- Comply with applicable legal and regulatory requirements
We only use personal information for legitimate business purposes connected with the services you request.
5. Sharing Your Information
To provide travel services, Plan Tours may need to share relevant information with trusted third parties, including:
- Airlines
- Hotels and resorts
- Destination management companies
- Transport providers
- Car rental companies
- Visa processing partners
- Tour operators
- Travel insurance providers
- Payment providers
- Government authorities or embassies where required
- Other service providers involved in fulfilling your travel arrangements
We only share information that is reasonably necessary for the relevant service.
For example, passport information may need to be provided to an airline, hotel, visa processing authority or other travel service provider when required to complete your booking or travel arrangements.
6. International Transfer of Information
Because travel services often involve international destinations, your information may be transferred to or processed by service providers located outside Pakistan.
For example, information may be shared with hotels, airlines, destination management companies, visa authorities or other travel partners in the country you intend to visit.
By requesting international travel services, you acknowledge that such transfers may be necessary to provide the requested service.
7. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember user preferences
- Understand website traffic
- Improve website functionality
- Analyze website performance
- Provide relevant content
- Improve marketing and advertising effectiveness
You can change your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
8. Analytics and Third-Party Services
We may use third-party services such as website analytics, advertising, communication, payment or social media tools.
These services may collect information according to their own privacy policies.
Examples may include analytics platforms, advertising networks, social media platforms, WhatsApp or other communication services.
Plan Tours does not control the privacy practices of independent third-party services. We recommend reviewing their respective privacy policies before using their services.
9. Marketing Communications
If you provide your contact details or otherwise consent to receive marketing communications, Plan Tours may contact you regarding:
- New tour packages
- Special offers
- Travel promotions
- Destination information
- Seasonal travel deals
- Company announcements
You may request to stop receiving marketing communications at any time by contacting us or using an available unsubscribe option.
Service-related communications, such as booking confirmations, payment information and important travel updates, may still be sent when necessary.
10. WhatsApp and Other Communication Channels
Customers may communicate with Plan Tours through WhatsApp, telephone, email, social media or other communication platforms.
Information shared through these platforms may be subject to the privacy policies and terms of the respective service providers.
Customers should avoid sending unnecessary sensitive information through public social media comments or unsecured communication channels.
11. Protection of Your Information
Plan Tours takes reasonable administrative, technical and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Retention of Information
We retain personal information for as long as reasonably necessary to:
- Provide requested services
- Complete bookings and transactions
- Maintain business and financial records
- Meet legal or regulatory requirements
- Resolve disputes
- Prevent fraud
- Protect our legitimate business interests
When information is no longer reasonably required, it may be securely deleted or anonymized where appropriate.
13. Children's Privacy
Our website and travel services are primarily intended for adults and families.
We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
14. Links to Other Websites
Our website may contain links to third-party websites, including airlines, hotels, tourism organizations, payment providers, social media platforms and other travel-related websites.
Plan Tours is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
15. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request information about how your data is being used
Some requests may be subject to legal, contractual or operational limitations.
To exercise a privacy-related right, please contact us using the details provided below.
16. Accuracy of Information
Customers are responsible for providing accurate and up-to-date information.
In particular, passport details, names, dates of birth, travel dates and other information provided for travel bookings should be checked carefully before submission.
Plan Tours shall not be responsible for consequences arising from incorrect or incomplete information supplied by the customer, subject to applicable law.
17. Changes to This Privacy Policy
Plan Tours may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
18. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Plan Tours.
Plan Tours
Lahore, Pakistan
Website: www.plan-tours.com
Email: info@plan-tours.com
Phone / WhatsApp: +92-336-4316576
For privacy-related requests, please mention “Privacy Request” in the subject or message so that your request can be directed to the appropriate person.
19. Consent
By using the Plan Tours website and submitting your information through our website, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, we will obtain any additional consent required by law before processing personal information for a particular purpose.